Privacy Policy

Last updated:

1. Introduction

Glowssbrightul Ltd ("we", "us", "our") operates the AlvaZen Restore website. This Privacy Policy explains how we collect, use, disclose and otherwise handle your personal information in relation to our website and services.

2. Information We Collect

Information you provide: When you place an order, contact us or use our website, we collect information such as your name, phone number, email address and delivery address.

Automatic collection: We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited and time spent on the site.

Cookies and tracking: We use cookies and similar tracking technologies to enhance your experience and measure website performance.

3. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Communicate with you about your order status and delivery
Respond to your inquiries and customer support requests
Improve our website, products and services
Comply with legal obligations
Send marketing communications (only with your consent)

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (GDPR), we process your data on the following legal bases:

Contractual necessity: To process your order and provide services
Legitimate interests: To improve our website and provide better service
Consent: For marketing communications and analytics
Legal compliance: To comply with applicable laws and regulations

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

Courier and delivery services (for shipping your order)
Payment processors (for payment processing)
Service providers who assist us in operating our website
Law enforcement or authorities when legally required

6. Data Protection & Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet is 100% secure.

7. International Transfers

Your information may be transferred to, stored in, and processed in countries other than the UK. When we transfer personal data internationally, we implement appropriate safeguards, including standard contractual clauses.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of our business relationship and for a period of 6 years after your last interaction for legal and accounting purposes.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

Access: Right to request access to your personal data
Correction: Right to correct inaccurate or incomplete data
Erasure: Right to request deletion of your data
Portability: Right to receive your data in a portable format
Objection: Right to object to processing of your data
Complaint: Right to lodge a complaint with the Information Commissioner's Office (ICO)

10. Third-Party Services

Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends.

Google Ads: We use Google Ads for remarketing and conversion tracking. Data collected is used to improve our advertising and measure campaign performance.

Google Maps: We embed Google Maps on our contact page. Google may collect location data and usage information.

11. Cookies

We use cookies for essential website functionality, analytics and marketing purposes. You can control cookie settings through the cookie banner on our website or your browser settings. See our Cookie Policy for full details.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Glowssbrightul Ltd
1 Berners Street
London W1T 3AA
United Kingdom
Email: info@glowssbrightul.world
Phone: +44 20 7946 0958

13. Complaints

If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection, at ico.org.uk.